CANCELLATION, RETURN & REFUND POLICY
At HomeGears, your satisfaction is our priority. We are committed to providing you with quality products that meet the high standards of innovation and functionality that define our brand. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
1: Cancellation Policy
We have a straightforward cancellation policy, allowing you to cancel your order at any time.
Cancellation Before Order is Shipped
To cancel an order before it has been shipped, simply contact us via email or phone. We will halt the shipping process and cancel your order immediately.
Cancellation After Order is Shipped
If you request to cancel an order after it has been shipped. The shipment will still reach your address. At this point, you must refuse to accept the package, and we will then treat it as cancelled.
Cancellation Refunds
For Cash on Delivery:
There will be no refund, as no payment was received from your end.
For Prepaid Orders:
Before Order is Shipped: Upon receiving your cancellation request, we will initiate the refund process, and it will be processed within 5-7 working days.
After Order is Shipped: Once we receive the returned product at our warehouse, we will process your refund within 5-7 working days.
2. Return Policy
Eligibility for Returns: You may request a return of any product purchased from HomeGears.in within 7 days of the delivery date.
Condition of Returned Products: To be eligible for a return, the item must be in the same condition that you received it, and in its original packaging.
Initiating a Return: To initiate a return, please contact us at support@homegears.in using the email address or phone number provided at the time of order. This is to ensure that the return request is made by the rightful owner of the product.
3. Refund Procedure
Product Inspection: Once we receive the returned item at our warehouse, it will undergo a quality check to ensure it meets our return criteria.
Approval of Refund: If the return is approved, we will process your refund to the original method of payment within 7-10 business days. If there are any issues with the product that do not comply with our return conditions, we will contact you to discuss further steps.
4. Refund Methods
Online Payments: Refunds for orders paid online will be processed back to the original payment method.
Cash on Delivery: For orders placed via Cash on Delivery, you will need to provide us with your UPI ID or Bank Details where you wish to receive the refund. Once we receive your UPI or Bank details, we will process the refund in 7-10 business days.
5. Replacement
Replacement Process: If you prefer to replace your product, the process will follow the same steps as a return. The replacement item will be sent to you after the returned item has passed our quality checks.
6. Pickup of Returned Items
Convenience in Pickup: We understand the importance of convenience for our customers. Our extensive network of warehouses across India ensures that, in most cases, product pickups can be arranged on the same day or the next day.
[Important] Packaging and Sealing: The executive who arrives for pickup will bring a poly bag with a return label. For your protection, please request the executive to seal the packet after placing the product inside. If the executive refuses to do this, do not hand over the product. Instead, please email us immediately at support@homegears.in to report the issue and receive further instructions.
7. Additional Information
Security Measures: In response to past incidents where returned products were not as per the expected standards, we now conduct a thorough check before processing any refund or replacement to ensure the integrity of returns.
8. Contact Us
Should you have any questions about our return and refund policy or need assistance with a return, please do not hesitate to contact us at support@homegears.in. Our dedicated customer support team is here to ensure your shopping experience is seamless and satisfying.
Thank you for choosing HomeGears – where modern living begins. Transform your home today with our innovative products!